Refund policy


VacVacBag Return Policy

Not loving your VacVacBag? We've got you. We built this bag to solve a real problem, and if it doesn't earn its spot in your carry-on, we want it back — not your money. Shop with confidence.

Return Window

Standard return period: 60 days from delivery.

Take it on a trip. Pack a full week. Try the pump. We mean it — this isn't an "if unused, in original packaging" guarantee. If after 60 days it isn't pulling its weight, send it back.

EU customers: Orders shipped into the European Union qualify for the same 60-day return window under EU consumer protection law, with returns accepted for any reason within 60 days of delivery.

Return Eligibility

To qualify for a refund, the bag must be:

  • Returned within 60 days of delivery
  • Still functional (zippers, pump motor, USB-C port all working)
  • Free of self-inflicted damage (cuts, burns, chemical stains, pet damage)
  • Accompanied by proof of purchase (order number or confirmation email)

We do not require original packaging. We do not require it to look brand-new. Normal travel wear is expected and accepted.

How to Start a Return

  1. Email us at support@vacvacbag.online with your order number and a one-line reason ("didn't fit my carry-on," "pump too loud," "changed my mind" — anything works).
  2. We'll reply within 24 hours with a prepaid return shipping label.
  3. Drop the bag at any carrier location listed on your label. Tracking starts as soon as it's scanned.

Questions before you commit? Same email — a real person reads every message: support@vacvacbag.online

Return Shipping & Handling Fees

We pay return shipping. No deductions. No "small handling fee." No restocking charge.

You ordered a bag to make your life easier. Returning it shouldn't be the hard part.

Processing Times

  • Returns are processed within 5 business days of arrival at our facility.
  • Once approved, your refund is issued to your original payment method.
  • Refunds typically appear on your statement within 5–10 business days after issuing, depending on your bank or card provider.

If it's been more than 15 business days since we confirmed your refund and you don't see it, email support@vacvacbag.online and we'll trace it with you.

Non-Returnable Items

  • Gift cards.
  • The Carry-On Playbook PDF and any digital bonuses included free with your order. These are yours to keep regardless of whether you return the bag — there's nothing to "return."

Return Label Validity

Prepaid return labels are valid for 30 days from the date issued. If the bag isn't shipped within that window, the label expires and we'll need to issue a new one — just email us and we'll get it sorted.

Damaged, Defective, or Wrong Item

If your bag arrives damaged, defective, or you received the wrong item, contact support@vacvacbag.online within 14 days of delivery with a photo. We'll ship a replacement immediately at no cost — no need to send the damaged one back first in most cases.

This is separate from the 60-day return policy and has no eligibility hoops.

What Counts as "Self-Inflicted Damage"

We want to be upfront about what isn't covered, because the alternative is small print no one reads:

  • Cuts, slashes, or punctures from sharp objects
  • Burn marks or melting from heat sources
  • Chemical stains (bleach, solvents, hair dye, etc.)
  • Pet damage (chew marks, claw tears)
  • Damage caused by deliberate misuse of the pump (immersing in water, over-pressurizing, etc.)

Normal travel wear — minor scuffs, light scratches on the shell, fabric softening from packing — is not considered damage and won't affect your refund.

A Note on the Built-In Battery

The VacVacBag contains a small lithium-ion battery to power the compression pump. This is TSA-compliant for carry-on travel and well under the 100 Wh limit, but lithium battery products cannot be shipped via standard air mail in most countries. That's why we provide the prepaid label — it routes through carriers cleared for lithium battery transport. Please don't ship returns on your own label without contacting us first.

Still Have Questions?

Real human, real reply, usually within a few hours. Reach out anytime:

support@vacvacbag.online

We're a small team and we read every message. If something isn't working for you, tell us — we'd rather make it right than lose a customer over a policy clause.

— Onno, founder of VacVacBag

Shipping provider:

Shipping is carried out via USPS Shipping.